Mainfactor

Please contact the carrier with any questions regarding missing packages. Oftentimes, there might be a delay or the package was marked as delivered before it was actually delivered. If you still haven&#x2019;t received your package after consulting with the carrier or the carrier was not able to help you locate your package, please&#xA0;reach out to our customer care team by submitting a request <a href="mailto:customercare@mainfactorcommerce.com" style="box-sizing: inherit; color: var(--link-color); text-decoration: underline; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: none !important;">here</a>.

Please contact the carrier with any questions regarding missing packages. Oftentimes, there might be a delay or the package was marked as delivered before it was actually delivered. If you still haven’t received your package after consulting with the

It says my order was delivered, but I haven’t gotten it yet. What do I do?

Shipping Information

How do I unsubscribe from newsletter updates?

How do I change the email address for my account?

How can I change my order?

I do not see my question here. Who can I contact?

Do I need to create an account to place an order?

Can I get a different size or color than what is offered through the store?

What payment methods do you accept?

Do you offer gift certificates?

How is sales tax calculated?

How do I find my correct size?

UK/EU Duties and Taxes - Confirming payment with VAT/IOSS numbers

Billing, Cancelations, and Editing Orders

I received a damaged or incorrect order, what should I do?

How can I cancel my order?

Once I place my order, when will my account be charged?

When I add a product to my shopping cart, does it mean that product is available?

I ordered a “pre-order” product. How long will it take for my order to arrive?

What happens if you run out of stock of an item I have already ordered?

Order Status

How can I make an exchange?

How can I make a return?

When will I receive a refund for my returned order?

Returns and Exchanges

Do you ship orders internationally?

How can I track my order?

How long will it take for my order to arrive, once it ships?

How long will it take for my order to ship?

Who pays for my return or exchange?

How much will it cost to ship my order?

My order is shipping outside the United States. Do I need to pay custom/import fees to receive my order?

It says my order was delivered, but I haven’t gotten it yet. What do I do?Updated a year ago