Mainfactor

If you received a damaged or incorrect order, please&#xA0;reach out to our customer care team by submitting a request <a href="mailto:customercare@mainfactorcommerce.com" style="box-sizing: inherit; color: var(--link-color); text-decoration: underline; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: none !important;">here</a>.When submitting a request, please include a photo of the damaged/incorrect product and describe the specific flaw. Our customer care team will use this information to quickly resolve your order. This also helps us to prevent similar issues from happening again in the future.&#xA0;Keep in mind that we are not responsible for any damage to the merchandise after you have received the order due to wear and use.&#xA0;

If you received a damaged or incorrect order, please reach out to our customer care team by submitting a request here. When submitting a request, please include a photo of the damaged/incorrect product and describe the specific flaw. Our customer car

I received a damaged or incorrect order, what should I do?

Order Status

How do I unsubscribe from newsletter updates?

How do I change the email address for my account?

How can I change my order?

I do not see my question here. Who can I contact?

Do I need to create an account to place an order?

Can I get a different size or color than what is offered through the store?

What payment methods do you accept?

Do you offer gift certificates?

How is sales tax calculated?

How do I find my correct size?

UK/EU Duties and Taxes - Confirming payment with VAT/IOSS numbers

Billing, Cancelations, and Editing Orders

How can I cancel my order?

Once I place my order, when will my account be charged?

When I add a product to my shopping cart, does it mean that product is available?

I ordered a “pre-order” product. How long will it take for my order to arrive?

What happens if you run out of stock of an item I have already ordered?

How can I make an exchange?

How can I make a return?

When will I receive a refund for my returned order?

Returns and Exchanges

Do you ship orders internationally?

It says my order was delivered, but I haven’t gotten it yet. What do I do?

How can I track my order?

How long will it take for my order to arrive, once it ships?

How long will it take for my order to ship?

Who pays for my return or exchange?

How much will it cost to ship my order?

My order is shipping outside the United States. Do I need to pay custom/import fees to receive my order?

Shipping Information

I received a damaged or incorrect order, what should I do?Updated a year ago