If you received a damaged or incorrect order, please reach out to our customer care team by submitting a request here. When submitting a request, please include a photo of the damaged/incorrect product and describe the specific flaw. Our customer car
To cancel your order, please reach out to our customer care team by submitting a request here. If your order has not shipped, we are able to cancel your order at no cost. Unfortunately, we cannot cancel an existing order once it has already been proc
Once you place your order, your account will be charged immediately. If you believe there has been a billing error, please reach out to our customer care team by submitting a request here.
Item availability is checked when you complete a purchase and your order is processed. Placing an item in your shopping cart does not ensure that the item is available, nor does it reserve your item. All orders are subject to product availability.
Pre-order products are unavailable to ship at the time of purchase. Shipping timelines vary but the time to ship for your specific order will be included in your confirmation email once your order is paid and processed. In most cases, pre-order produ
If an item runs out of stock after you have already placed an order, we will contact you as soon as possible to refund the order or exchange the item for another of equal value.